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Complaints and refunds

Ask for a refund

Ask a shop or company to give your money back for something that did not work out.

Fill this in from one sentence

Write what you want to say in your own words. The writing helper (AI) puts it into the boxes below. Read it before you send it, and leave out bank or card numbers.

Your details

Type in the boxes and the letter below changes as you type. Anything you leave empty stays in brackets.

Your letter

Hello [shop or company], I bought [what you bought, and when]. Unfortunately, [why you want a refund]. I would like a refund of [amount paid] to my original payment method. I have kept my receipt. You can reach me at [how to reach you]. Thank you, [your name]

How to use it

  • Say what you bought, when, and how you paid.
  • Say why you want the refund in one or two sentences.
  • Attach or keep a copy of the receipt.

More complaints and refunds

Complaint letter

Tell a company what went wrong and what you would like them to do, calmly and clearly.

Cancel a subscription

Ask a company to end a subscription or membership and stop charging you.

An original Sureno template, free to copy and change. It is a draft to edit, not legal advice. Words in [brackets] are still to fill in.

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