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Complaints and refunds

Complaint letter

Tell a company what went wrong and what you would like them to do, calmly and clearly.

Fill this in from one sentence

Write what you want to say in your own words. The writing helper (AI) puts it into the boxes below. Read it before you send it, and leave out bank or card numbers.

Your details

Type in the boxes and the letter below changes as you type. Anything you leave empty stays in brackets.

Your letter

Hello [company], I am writing about [order or account number]. Unfortunately, [what went wrong]. [what you have already tried]. I would like you to [what you would like them to do]. Please reply [when you would like an answer]. You can reach me at [how to reach you]. Thank you, [your name]

How to use it

  • Give the facts first: dates, order or account number, what happened.
  • Ask for one clear thing: a refund, a repair, a replacement or a call back.
  • Keep copies of receipts and of this letter. Stay polite; it gets better results.

More complaints and refunds

Cancel a subscription

Ask a company to end a subscription or membership and stop charging you.

Ask for a refund

Ask a shop or company to give your money back for something that did not work out.

An original Sureno template, free to copy and change. It is a draft to edit, not legal advice. Words in [brackets] are still to fill in.

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