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Complaints and refunds

Cancel a subscription

Ask a company to end a subscription or membership and stop charging you.

Fill this in from one sentence

Write what you want to say in your own words. The writing helper (AI) puts it into the boxes below. Read it before you send it, and leave out bank or card numbers.

Your details

Type in the boxes and the letter below changes as you type. Anything you leave empty stays in brackets.

Your letter

Hello [company], Please cancel [what you are cancelling] ([account or member number]) [when it should end], and stop all further charges to my card or account. Please send me written confirmation of the cancellation at [how to reach you]. Thank you, [your name]

How to use it

  • Include your account number and the name the account is under.
  • Ask for written confirmation that it is cancelled and that charges will stop.
  • Check your bank or card statement the next month. If charges continue, your bank can help.

More complaints and refunds

Complaint letter

Tell a company what went wrong and what you would like them to do, calmly and clearly.

Ask for a refund

Ask a shop or company to give your money back for something that did not work out.

An original Sureno template, free to copy and change. It is a draft to edit, not legal advice. Words in [brackets] are still to fill in.

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