DoorDash CEO says delusional expectations outpace AI agent orders, still only a few hundred

Customers Still Use DoorDash Directly

Xu said people continue to visit DoorDash to place everyday orders and return to the service. The company does not yet see AI agents taking over that routine, he indicated.

Some users find agents helpful for monitoring prices on holiday gifts or airline tickets. But many are cautious about letting the tools make purchases, and use single-use credit cards to limit the risk of mistakes.

DoorDash Tests Ordering Tools

DoorDash said in September that it was testing a text-to-order feature with an interface resembling Instinct. The company also offers Ask DoorDash, a chatbot that can turn a recipe or shopping list into an order.

Ask DoorDash can adjust the order to reflect customers’ preferences. These tools offer ways to use AI in shopping without establishing that agents are widely placing orders on their own.

Xu Warns Against Fighting Trends

Xu said his view of technology is that people should not fight gravity. He also emphasized that everyday customers keep coming to DoorDash rather than relying on agents. The article provides no specific count of AI agent orders, despite the headline’s reference to a few hundred.