Woman says staff closed up for the day while she visited New Hampshire urgent care

‘I knew that they were slammed at the end of the day so I was trying to give them some grace,’ the woman says

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A New Hampshire woman says she was left inside an urgent care clinic while seeking treatment for an asthma attack.

​“I knew that they were slammed at the end of the day so I was trying to give them some grace,” she explained to The Keene Sentinel.

​On its website, the Keene-based ConvenientMD Urgent Care says that it remains open from 8 a.m. until 8 p.m., 7 days a week.

Chandler says that she called 911 before leaving the urgent care, triggering an alarm as she tried to exit

​“Very shocking,” she told the outlet. “Just like, I can’t believe this just happened to me, because literally when I was thinking in my head, sitting there at 8:10: ‘They would never lock me in there. That’s crazy talk. That only happens in movies or on a show, not in real life.’”

​In a statement obtained by WMUR, ConvenientMD Urgent Care acknowledged the incident and said that a manager apologized to the patient.

​“Clearly, this should never have happened and does not represent the quality of care we seek to provide the Keene community,” a spokesperson said. “The practice manager immediately expressed our deepest apologies to the patient.”

​“We have taken steps to ensure this won’t happen again and we remain committed to providing the Keene area with the high-quality care we have been providing for more than a decade,” the spokesperson continued.

The Independent has contacted ConvenientMD Urgent Care for additional comment.