
Airbnb’s New Rules Limit Guest Cleaning Chores
The policy limits cleaning chores hosts can require, but it does not remove every checkout request or cleaning fee.
The short version
- For reservations booked on or after November 20, Airbnb says hosts generally cannot require guests to do cleaning work normally handled by a cleaner, such as stripping beds or washing and putting away dishes. 1
- The policy also names taking trash offsite as a task hosts generally may not require. 1
- Airbnb says hosts can set seven standard house rules and add other reasonable requests. 1
- The available reporting does not say that the policy removes cleaning fees or ends every possible checkout request. 13
What do Airbnb’s new cleaning rules change?
Airbnb’s updated policy limits what a host may require guests to do before leaving. It says hosts generally cannot require tasks that take significant effort or time, or that would typically be done by a cleaner. The examples include stripping the bed, taking trash offsite, and washing and putting away dishes. 1
The policy applies to reservations booked on or after November 20. That date concerns when the reservation is made, not necessarily when the stay happens. 1
- Generally prohibited as required chores: stripping beds, taking trash offsite, and washing and putting away dishes. 1
- Hosts can still set standard house rules and make other requests considered reasonable. 1
Do guests still have to clean before checkout?
The policy does not say that guests have no responsibilities at checkout. Instead, it draws a boundary around demanding work that would normally be done by a cleaner. The source material does not provide a full list of every request that would or would not be considered reasonable. 1
Airbnb says it may allow exceptions in some circumstances. One example it gives is asking guests to limit shower time when local drought-related water restrictions apply. 1
Does the rule remove Airbnb cleaning fees?
The sources do not say that Airbnb is ending cleaning fees. The policy is about chores a host may require guests to complete. A cleaning fee and a checkout chore are separate issues in the reporting, so guests should not assume one automatically cancels the other. 13
The available information also does not spell out how the policy applies to every fee or individual listing. Check the booking details and the house rules shown for the reservation.
What can hosts still ask guests to do?
Airbnb says hosts can choose from seven standard house rules and add other reasonable requests. The company’s stated aim is to make expectations clearer and avoid surprises, but the reporting does not list all seven rules or define every reasonable request. 1
That leaves some room for judgment. Airbnb says exceptions may be possible, including requests tied to local water restrictions. 1
Why are some hosts and guests reacting strongly?
Some hosts have objected to losing the ability to require certain chores. WIRED reported that some threatened to stop hosting, while others discussed changing what they provide in their rentals. Those are reactions reported after the policy announcement, not evidence of how many hosts will act on them. 3
Some guests have welcomed the change, particularly in light of complaints about paying cleaning fees while also being asked to do chores. The reporting does not establish how widespread either hosts’ or guests’ views are. 3
What we don't know yet
- The sources do not explain how Airbnb will decide whether a disputed request is reasonable in each case. 1
- The available reporting does not describe the complaint process or possible consequences for hosts who keep requiring prohibited chores.
- The sources do not say whether the policy changes cleaning fees or how frequently exceptions will be granted. 1
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Questions people ask
Can an Airbnb host make me strip the bed?
Under Airbnb’s updated policy, hosts generally cannot require guests to strip beds for reservations booked on or after November 20. The company identifies bed stripping as work typically done by a cleaner. 1
Do Airbnb guests have to wash the dishes?
Airbnb says hosts generally cannot require guests to wash and put away dishes under the updated policy. It applies to reservations booked on or after November 20. 1
Can an Airbnb host ask guests to take out the trash?
Airbnb’s policy names taking trash offsite among the tasks hosts generally may not require. The source does not give a blanket rule for every kind of trash-related request. 1
When do Airbnb’s new guest cleaning rules start?
The updated rules apply to reservations booked on or after November 20. The report does not specify the year in the provided policy summary. 1
Sources
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