Teams restored, but Outlook outage persists as Microsoft reports issues affecting email and mailbox access

Problems reported Thursday

Microsoft said users were having trouble with Exchange Online mailboxes and Microsoft Teams, according to its social media posts Thursday. The Teams issue was reported in North America, while the mailbox disruption was initially described as affecting users in the Americas.

Downdetector, an outage-monitoring service, also reported issues involving Microsoft Teams and Outlook, among other products. Microsoft said it had identified a possible problem and was working on a fix.

Teams service restored

Microsoft later said its actions had restored service health and functionality for Teams. The company did not provide further details about the extent or duration of the disruption in the posts described.

Mailbox work continues

Microsoft said the Exchange Online mailbox problem could affect Microsoft 365 connectivity for users in any region. It continued posting updates about efforts to address the issue Thursday.

The company said it had paused deployments, redirected additional traffic away from affected infrastructure and restarted affected servers. Microsoft said these steps were intended to reduce the impact and return servers to service.