The 20 biggest US airports ranked from worst to best, according to passengers

The 2026 study was based on 24,710 surveys of US and Canadian residents who traveled through at least one eligible North American airport in the 30 days before completing the survey. The segment average was 617 on a 1,000-point scale.

While Canadian residents were surveyed for the 2026 study, Canadian airports, including Toronto Pearson, were not included in this year's rankings because the company changed its sampling methodology in Canada, a JD Power spokesperson told Business Insider.

Minneapolis-St. Paul International Airport, which ranked first for the third year in a row in 2026, recently underwent a $242 million terminal renovation in December 2025, refreshing gate areas, seating, flooring, lighting, signs, and other post-security spaces.

"For the better part of the last decade, nearly every airport, from the largest international hubs to midsized airfields, has undertaken a significant capital improvement project aimed at streamlining passenger flow, adding attractive food and beverage options, and improving overall passenger experience," Michael Taylor, managing director of travel, hospitality, and retail at JD Power, said in a press release. "On the whole, those efforts are finally starting to pay off in the form of higher overall passenger satisfaction scores."