Cybersecurity concerns: United Airlines blocks AI agents from booking flights, citing risks, TechCrunch reports
United sets limits on AI access
United said it is taking steps to stop unauthorized third-party AI agents from accessing its services. The restrictions will apply both on the airline’s digital platforms and through travel agencies and aggregators.
The airline said the changes will cover its booking, ticketing, and distribution policies. The measures target personal AI assistants acting on behalf of customers.
Security and rule concerns
United warned that sharing account credentials with third-party AI assistants could expose sensitive information. It also said actions by these tools could cause unintended purchases, account changes, or use of MileagePlus miles.
The airline cited federal aviation requirements as another concern. One example it gave is the rule that a person must complete flight check-in and acknowledge that their bags contain no banned substances.
Broader concerns over credentials
United is among American companies restricting customers’ use of AI agents to access their systems. Airlines and banks are facing difficulty distinguishing customers from AI systems operating on their behalf, particularly when users share login details. The airline’s action follows a warning from banks, including Bank of America, which urged customers last week not to share passwords with AI assistants.
Key points
- United will restrict AI agents from booking flights and managing reservations.
- The airline cited cybersecurity risks and possible conflicts with federal aviation rules.
- United plans restrictions across its platforms and through travel agencies and aggregators.
- Bank of America also warned customers against sharing passwords with AI assistants.