Nearly 30% of iPhone Duo buyers returned it, but I think Apple should not worry

Poll finds substantial returns

9to5Mac asked early iPhone Duo buyers whether they had kept or returned their devices after The Verge reported on customers seeking refunds during Apple’s 14-day return period. With close to 6,000 votes, nearly a third of respondents said they had returned the phone. The author notes that such a rate could be disastrous for another device, but considers it less surprising for the Duo.

A major change for buyers

Apple called the iPhone Duo “the most transformational change to iPhone since the original,” according to the article. Its differences include the device’s weight, the front display’s aspect ratio and a new way of using an iPhone.

The author argues that the high price may have led some buyers to treat the Duo as an experiment rather than a lasting purchase. 9to5Mac writer Ryan Christoffel was described as trying it out, with an interim view after one week that it was probably not for him.

Readers describe why they returned it

Some readers said the phone felt awkward or that its outer screen was too small. One reader objected to having to open the device for a larger display and said the permanent dock made the outer screen less usable; the reader also used phones left-handed.

Another reader recounted sand getting into the hinge during a Morocco camping trip. The phone’s inner display continued working, but it would not open fully and had to be forced shut when closing.

Delivery times remain extended

The author said the Duo would not work as their only phone because they prioritize camera use, while still wanting the device. Random checks showed shipping dates in late January, with delivery times continuing to be extended. Based on those delays, the author does not think Apple has much to worry about despite the poll’s return rate.